Contact & Support

We’re here to help SGI members worldwide. Typical reply within 48 hours (business days).

Response Time & Business Hours

  • Response time: within 48 hours on business days
  • Business hours: Mon–Fri, 9:30–17:30 (Japan Standard Time, UTC+9)

Languages

Japanese (messages are translated as needed so you can write in your preferred language).

Contact Methods

Contact Form: Please use the form below to send your inquiry. (Attachments up to 3 MB are accepted.)

Email: support@sgialtar.com

We provide customer support via email and contact form only. This helps us respond accurately and provide translation support.

FAQ
International Shipping & Customs
Returns & Exchanges
Privacy Policy

Contact Form







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    FAQ (Quick)

    Q1. When will my order arrive?

    Most parcels arrive in 7–20 business days depending on region. You’ll receive a tracking link once shipped.

    Q2. Will I pay customs or VAT?

    Local taxes and duties may apply at delivery depending on your country. Guidance is shown at checkout; details here: Shipping & Customs.

    Q3. What is your return policy?

    Unused items can be returned within 7 days. Please contact us first to receive instructions.

    Q4. How do I access member/wholesale pricing?

    Please register via the Wholesale page. We’ll review and activate your account if eligible.