Returns & Exchanges Policy

Q: What happens if my item has an issue?

If your order arrives damaged, incorrect, or defective, we will accept a return or exchange. Contact Customer Support first and we’ll respond promptly.

Q: Which cases qualify for returns or exchanges?

Eligible cases include: product damage, wrong item received, or confirmed initial defect.

Q: How do I request a return or exchange?

1) Provide your order number and details of the issue. 2) We’ll send step-by-step instructions. 3) Once the return is confirmed, we will either send a replacement or issue a refund.

Q: Can I return from outside Japan?

Yes. International returns are possible, but transit times can be longer. Please inspect your order promptly and contact us right away if there’s an issue.

Q: Who pays for shipping?

If the issue is our fault (damage, mis-ship, defect), we cover shipping. For customer’s convenience returns (e.g., change of mind), you pay the shipping cost.

2025.09.13
Shopping Guide
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Returns & Exchanges Policy (SGI Members) | Shop with Confidence

Returns & Exchanges — Shop with Confidence

For SGI members: Your altar items support daily practice. Knowing our policy helps you order with peace of mind—especially for international deliveries.

Clear eligibility & simple steps
Fast support for mis-ship, damage, or defects
International-friendly guidance

Browse Altar Items

Q1. What happens if my item has an issue?

If your order arrives damaged, incorrect, or defective, we accept a return or exchange. Please contact our Customer Support first—we’ll respond promptly to help.

Q2. Which cases qualify for returns or exchanges?

Product damage
Wrong item received
Confirmed initial defect

Customer convenience returns (e.g., change of mind or image mismatch): you will pay the shipping cost.

Q3. How do I request a return or exchange?

Share your order number and a short description of the issue.
We’ll send clear instructions for return/exchange.
Once the return is confirmed, we will send a replacement or issue a refund.

Q4. Can I return from outside Japan?

Yes. International returns are possible, but return transit can take longer. Please inspect your parcel promptly upon arrival and contact us right away if anything is wrong.

Q5. Who pays for shipping?

Our responsibility (damage, mis-ship, defect): we pay the shipping.
Customer convenience (change of mind, image mismatch): you pay the shipping.

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Summary

With a clear returns & exchanges policy, first-time SGI customers can order with confidence. If anything is amiss, we’ll make it right—quickly and respectfully—so your prayer routine never misses a beat.